Call blocking can be a helpful tool when it comes to unwanted spam or robocalls. However, when call blocking features erroneously block real telephone numbers or demonstrate caller ID authentication issues, it can be a nuisance.
If you know or believe a telephone number is being blocked in error due to our Robocall mitigation, or mistakenly being identified as Potential Spam on Caller ID, please contact us at 1-866-699-4759 and use the following menu steps for assistance:
- Press 3 for existing customer
- Enter Account BTN or Account number
- Press 1 for home service or 2 for business service
- Press 5 for technical support
- Press 4 if you feel a call is being blocked due to our Robocall mitigation
Our team will work as quickly as possible to help address your issue.